Refund Policy

If a report can't be delivered — automatic full refund

If the provider has no data on the car or the report can't be prepared for technical reasons, the amount you paid is refunded automatically and in full to your card. If the report was paid with a package credit, the credit goes back to your balance. We let you know by email.

No second charge for the same VIN

For 30 days after a purchase you are not charged again for the same VIN — you see the report you already bought.

After a report has been delivered

A report is digital content delivered immediately after payment, so it is normally not refundable once delivered. Exceptions:

• the report is for a different VIN than the one you ordered;
• the report doesn't open or is empty because of a technical error;
• you were charged twice for the same order.

In these cases we refund in full.

Report packages

You can get a full refund for an unused package within 14 days of purchase, as long as no report from it has been used.

How to ask for a refund

Write to info@vindatas.com with your order number and the reason. We review requests within 5 business days. Refunds usually reach your card within 3–10 business days, depending on your bank.